General NEMT
Scheduled transportation for routine appointments, specialist visits, follow-up care, and other accepted non-emergency destinations.
Healthcare transportation with care that listens.
Non-Emergency Medical Transportation in Columbus, Ohio
Loved & Heard is preparing to serve Columbus and Franklin County with self-pay healthcare transportation and optional non-medical accompaniment.
Columbus & Franklin County, Ohio Preparing to serve
Care That Listens. Advocacy That Moves.Transportation & non-medical accompaniment
Founder
Yaa, RN
Registered nurse & founder
Loved & Heard Patient Care Advocate
Care planned around clear communication and respect.
About Loved & Heard
A nursing perspective on your appointment day.
Founded by Yaa, a registered nurse, Loved & Heard reflects an understanding of the coordination challenges clients and families face around healthcare appointments.
The company is being built around clear communication, defined assistance, and respect for each client’s preferences.
Transportation and accompaniment services are non-medical. Nursing care and patient monitoring are not included.
Four service lanes
Healthcare transportation services in Columbus
Thoughtful transportation planning for healthcare appointments, recurring care, and procedure days.
Procedure Ride & Return
Procedure-day transportation, check-in-area handoff, return coordination, and one authorized family or caregiver update.
Oncology & Infusion
Recurring treatment-day transportation, assistance through the destination entrance, and coordination for the return journey.
Rehabilitation & Therapy
Transportation for physical therapy, occupational therapy, cardiac rehabilitation, and other accepted recurring appointments.
Reserved non-medical presence
When someone needs to stay.
Wait-and-Stay & Procedure Support
Reserved accompaniment can provide navigation, verbal cueing, check-in support, and an agreed handoff while you attend your appointment.
Wait-and-Stay is reserved separately from transportation and mileage. Procedure Support is a distinct option that may include transportation, reserved presence, and discharge support when the facility permits.
Non-medical accompaniment excludes hands-on personal care, lifting, manual transfers, medication assistance, clinical interpretation, and patient monitoring. Facility discharge policies apply.
Clear steps, defined arrangements
How to request healthcare transportation
Each reservation begins with a review of the route, requested assistance, and service fit.
Share your needs
Share your appointment date, pickup and destination, mobility needs, and return arrangements.
Review your quote
We review the route, requested assistance, capacity, and service fit before providing a written quote.
Complete payment
Once service is accepted, complete the required payment and service agreement.
Receive confirmation
Receive the confirmed pickup, return, and agreed assistance details for your reservation.
An inquiry does not confirm a reservation or authorize a charge. Confirmed reservations follow service review, required payment, and agreement acceptance.
Recurring ride planning
Pricing & Packages
Choose a planning starting point for an accepted series of appointments. Your written quote identifies transportation, mileage, and any reserved accompaniment separately.
Round trips
Short series
A practical starting point for a short sequence of accepted appointments.
- Planned appointment schedule
- Route and assistance review
- Written quote before payment
Ambulatory $324
Wheelchair $475
Round trips
Ongoing schedule
Designed for a recurring appointment schedule requiring consistent planning.
- Planned appointment schedule
- Route and assistance review
- Written quote before payment
Ambulatory $612
Wheelchair $895
Round trips
Longer course
A planning option for a longer treatment or rehabilitation schedule.
- Planned appointment schedule
- Route and assistance review
- Written quote before payment
Ambulatory $864
Wheelchair $1,260
Need one ride or additional support? Build a single round trip or package with approved extra mileage, priority booking, and Wait-and-Stay. Additional stops are quoted individually before payment.
Build your ride All prices are in U.S. dollars (USD). Packages expire 120 calendar days after purchase and are nonrefundable, subject to legally required exceptions and company-cancellation terms. Transfer to one named individual requires a written agreement with Loved & Heard and retains the original expiration. One extension of up to 30 additional calendar days may be granted by written agreement with Loved & Heard before the original expiration. The extension is not automatic. All rides must be completed by the agreed final deadline, no later than 150 calendar days after purchase. After that deadline, the package closes and all unused credits expire without a refund, subject to the stated legal and company-cancellation exceptions. Review the Refunds and Cancellations policy before purchase. Scheduling remains subject to availability.
Families & healthcare coordinators
Coordinate the ride with the people involved.
Families and healthcare coordinators can share transportation needs and request a review of the route, appointment timing, and assistance scope.
Family updates are provided only to authorized contacts. Facility inquiries are reviewed individually and do not establish a partnership or confirm a reservation.
Transportation information for facilitiesHelpful answers
Questions before you plan a ride.
Service details are reviewed directly because every route, appointment, and assistance request is different.
Is Loved & Heard an emergency or ambulance service?
No. Loved & Heard is preparing to provide scheduled, non-emergency transportation. For an emergency, call 911 or the appropriate local emergency service.
What information is needed to review a request?
Share the appointment date and time, general pickup and destination locations, mobility needs, requested assistance, and return arrangements. Additional details may be requested before the service is accepted.
Can someone remain with me during the appointment?
Reserved Wait-and-Stay or Procedure Support may provide a non-medical presence when availability, the requested scope, and facility policies permit. This is arranged separately from transportation and mileage.
Does accompaniment include nursing care?
No. Transportation and accompaniment are non-medical. They exclude nursing care, patient monitoring, medication assistance, lifting, manual transfers, hands-on personal care, and clinical interpretation.
Can a family member or coordinator arrange the ride?
Families and healthcare coordinators may share transportation needs for review. Updates are provided only to authorized contacts, and an inquiry does not establish a partnership or confirm a reservation.
When is a reservation confirmed?
A reservation is confirmed only after service review, acceptance, required payment, and agreement acceptance. An initial inquiry does not reserve a time or authorize a charge.
Connect with Loved & Heard
Tell us what you are planning.
Columbus & Franklin County, Ohio
Planning transportation for yourself or someone you support? Your preferred date, appointment location, mobility needs, and return arrangements help us understand the service you need.
Service availability and acceptance are confirmed directly.
Preparing to serve
Share transportation details for review.
Loved & Heard is preparing to provide self-pay healthcare transportation and optional non-medical accompaniment.
- Appointment date and general locations
- Transportation and mobility needs
- Pickup and return arrangements
- Any requested non-medical accompaniment
Your request is reviewed before availability, pricing, or a ride is confirmed.